4x4 Down Under is an Australian online retailer of 4x4 recovery gear, camping accessories and the equipment that gets people out on the track and home again. We're a small, Sunny Coast based team, and we're looking for people who care about getting the details right for fellow 4x4 and camping enthusiasts.
We're almost entirely remote, so you can do this job from wherever suits you, as long as you've got a reliable internet connection and a genuine interest in what we do. We move quickly, we wear a few hats each, and we keep things straightforward rather than corporate.
Why Work With Us
Work from anywhere in Australia. No commute, no office politics.
You'll work directly with the person who runs the business.
A big range of recovery, towing, winch and camping gear, so you'll learn something new every week.
A small team means real responsibility and work that's never dull.
Current Openings
Customer Service Representative
RemoteYou'll be the friendly voice (and inbox) our customers rely on, answering questions about products, fitment, orders, freight and delivery timeframes, and the occasional "will this suit my ute" query. No two days are quite the same, but you'll always be helping someone get their gear sorted before their next trip.
What you'll do
- Respond to customer enquiries via email, phone and live chat
- Help customers with orders, returns and warranty questions
- Provide accurate product, fitment and shipping information
- Work with the team to resolve issues quickly and kindly
What we're looking for
- Clear, friendly written and verbal communication
- Patience and genuine care for the customer experience
- Comfortable using online systems (Shopify or Gorgias experience is a bonus, not required)
- Interest in 4x4, camping or towing gear is a big advantage
- Reliable, self motivated and happy working independently
Catalogue and Website Coordinator
RemoteYou'll help keep our website accurate, up to date and running smoothly, from uploading new products to fixing pricing, images and descriptions across our range. It's detail-focused work that directly affects how customers experience the store.
What you'll do
- Upload new products with accurate specs, pricing and images
- Update existing product listings and collections
- Check for broken links, incorrect pricing, stock issues or missing information
- Keep an eye on supplier changes, such as discontinued or superseded products
What we're looking for
- Strong attention to detail, because small errors matter to us
- Comfortable learning new systems (Shopify experience highly regarded)
- Good basic writing skills for product descriptions
- Organised and able to manage a steady workload independently