Returns, Exchanges & Refunds

We pride ourselves on only offering the highest quality 4x4 products and accessories, and the service to match. Sometimes though, there can be situations where products need to be returned. Please view individual product pages for product specific return details. We aim to help you get through those times as painlessly as possible.

Damaged Products

If you are concerned that your order may have been damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.

If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and, with as much detail as possible, send it to us at the following email address returns@4x4downunder.com.au.

We will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery

If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 76 86 41 and we will arrange to pickup the incorrect item and deliver the correct item asap. This will occur at no cost to you.

Change of Mind

We are an online only retailer and we source our products direct from manufacturers around Australia. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not always able to accept returns solely for a change of mind or incorrect purchase.

We will always do our best to accomodate a return. Return shipping fees will be at your expense. We are happy to provide a quote to return the item, or you can arrange the return yourself. There may also be a re-packaging fee no greater than 25% of purchase cost, which will be determined once the item has been returned. We always strive to keep this as low as possible. As soon as the item has been returned and evaluated we will process your refund minus shipping and repackaging fees (where relevant).

WARRANTY CLAIMS

All our products are backed by their manufacturers warranty. Should you have any questions regarding individual warranties, please contact us or the manufacturer directly.

Payment of Refunds

Where a refund is necessary for any reason the funds will be transferred back to the original account that was used to purchase your order.

Product Quality:

Product Review: Excellwnt quality, easy to install with supplied template

Service Experience:

Shopping with 4x4 Down Under: Great communication and service by 4x4 down under..Thanks again guys

MN Triton safari snorkel

Arrived within a few days, great Australian made product, easy to fit with supplied template.. recomend highly great product great service from 4x4 downunder.

Thanks Max! Glad to hear the installation went smoothly! :)

Product Review: I did a bit of research and the optionality and price of the evakool is great. The lid access and size is perfect. For me it fits under the ute tub which not many other brands do, their fridges are rather tall.

Shopping with 4x4 Down Under: Great shopping experience. Shipping was fast and it was a great deal through 4x4 Down under. There was an initial mistake made on the order but it was really easy to contact 4x4 down under and I got a response that day which is was impressed with. Will use this service again

EvaKool fridge deal

This was a great deal and overall exactly what a customer could want. Got a good price with some optional extras discounted, support was great and shipping was fast. Will be using this service again

Thanks so much Stuart! The TMDZ-50 is a great model! :)

Product Review: Its great

Shopping with 4x4 Down Under: Good

Luna box

Awesome tidy looking battery box. Wiring is all good. High quality item.

Hey Zarik. Thanks for the great feedback! National Luna's battery box is definitely a winner.

Product Review: I fricken love it!

Shopping with 4x4 Down Under: Excellent.

Evakool

This fridge has changed my fishing. The marinised components and five year warranty give me the confidence to leave bait and food in the fridge in the boat full time. So at the drop of a hat I can head out fishing with plenty of food and plenty of bait.

Thanks for the great feedback Mark!

Product Review: Very happy with it

Shopping with 4x4 Down Under: Easy, efficient, no problems at all

So easy to erect the 270

I bought the 270 because it was light and fast, but boy it’s so easy too. I will likely use this one much more than my old 90 degree

Thanks for the great feedback! Eezi-Awn's Batwing is definitely a fantastic awning. Their products really are great quality.