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Returns, Exchanges & Refunds 


We pride ourselves on only offering the highest quality 4x4 products and accessories, and the service to match. Sometimes though, there can be situations where products need to be returned. Please view individual product pages for product specific return details. We aim to help you get through those times as painlessly as possible.

Damaged Products

If you are concerned that your order may have been damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.

If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and, with as much detail as possible, send it to us at the following email address returns@4x4downunder.com.au.

We will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery

If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 76 86 41 and we will arrange to pickup the incorrect item and deliver the correct item asap. This will occur at no cost to you. 

Change of Mind

We are an online only retailer and we source our products direct from manufacturers around Australia. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not always able to accept returns solely for a change of mind or incorrect purchase.

We will always do our best to accomodate a return. Return shipping fees will be at your expense. We are happy to provide a quote to return the item, or you can arrange the return yourself. There may also be a re-packaging fee no greater than 25% of purchase cost, which will be determined once the item has been returned. We always strive to keep this as low as possible. As soon as the item has been returned and evaluated we will process your refund minus shipping and repackaging fees (where relevant).

WARRANTY CLAIMS

All our products are backed by their manufacturers warranty. Should you have any questions regarding individual warranties, please contact us or the manufacturer directly.

Payment of Refunds

Where a refund is necessary for any reason the funds will be transferred back to the original account that was used to purchase your order.

★ Customer Reviews

Let our customers speak for us

300 reviews
92%
(277)
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Product Quality:
Product Review: love it, the freezer is small however it holds enough for my travels for at least a week.
Service Experience:
Shopping with 4x4 Down Under: very easy, the guys were very imformative , i recomend them to every one i deal with, spot on with details on delivery and products
Brilliant service and product

thank you so much for the fantastic service, these guys were able to answer all my questions, because of this I decided to purchase the fridge from 4x4 downunder.
the National Luna fridge is a ripper, I would recommend them to any one, best fridge I have purchased.

Hey Shaun! Thank you for the great review! We’re so glad to hear your National Luna fridge is working well. They’re a fantastic brand! Please let us know if you need anything else.

Product Quality:
Product Review: Good
Service Experience:
Shopping with 4x4 Down Under: Great
Winch

Great service

Thanks Rydge!

Product Quality:
Product Review: Exactly how it was advertised.
Service Experience:
Shopping with 4x4 Down Under: Great
Perfect experience

4X4 Downunder have been the best experience when shopping for offload equipment. Definitely shop with them again. Winch arrived on time and in great condition.

Hi Geoff! Thanks for the great review! Glad to hear you received the winch on time. Please let us know if you ever need anything else.

Product Quality:
Product Review: Great. It works
Service Experience:
Shopping with 4x4 Down Under: Good customer service

Runva Winch

Hi Angus! Thanks for the excellent review!

Product Quality:
Product Review: Awesome
Service Experience:
Shopping with 4x4 Down Under: Excellent
Good Service Good Product Good Price

Postage was timely and all questions answered promptly, would buy through 4x4 down under again.
Grouse winch at a good price.

Hi Gav! Thank you for the excellent review! If you ever need anything else, we'll be happy to assist you!