Buy Now, Pay Later with Zip, Humm, Latitude & Money Me!
We have you covered with Zip, Humm, Latitude & Money Me!
We pride ourselves on only offering the highest quality 4x4 products and accessories, and the service to match. Sometimes though, there can be situations where products need to be returned. Please view individual product pages for product specific return details. We aim to help you get through those times as painlessly as possible.
If you are concerned that your order may have been damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.
If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and, with as much detail as possible, send it to us at the following email address email@example.com.
We will replace any of our products that arrive damaged as quickly as possible.
If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 76 86 41 and we will arrange to pickup the incorrect item and deliver the correct item asap. This will occur at no cost to you.
We are an online only retailer and we source many of our products direct from manufacturers around Australia. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not always able to accept returns solely for a change of mind or incorrect purchase.
We will always do our best to accomodate a return where possible. Return shipping fees will be at your expense. We are happy to provide a quote to return the item, or you can arrange the return yourself. There may also be a re-packaging fee no greater than 25% of purchase cost, which will be determined once the item has been returned. We always strive to keep this as low as possible. As soon as the item has been returned and evaluated we will process your refund minus shipping and repackaging fees (where relevant).
All our products are backed by their manufacturers warranty. Should you have any questions regarding individual warranties, please contact us or the manufacturer directly.
Where a refund is necessary for any reason the funds will be transferred back to the original account that was used to purchase your order.
Good Day Dale, the winch is absolutely beautiful well made i have installed the item not quite finished with the fair lead and number plate arrangement I will send you some photos in a couple of days
More than happy with the team here. My water tank arrived far quicker than I thought, and was backed up by emails and tracking numbers. Can’t fault.
The Carbon Mega Pro recovery hook is well made and seems easy to use we haven’t put it through its paces as yet ,tucks hard up against the fairlead and looks apart this product is on the money compared to the Factor55
Product as described
Thanks for your business and support Paul. Pleased to know that you're happy with your Evakool Fridge lead and adaptor.
Spectacularly fast post and terrific pricing. Got it faster than my local shops did! (This fridge is sold out everywhere). Thanks guys
Thank you Ted. You're most welcome. Pleased we could assist in finding you your EvaKool fridge you wanted. Please call again should you wish to purchase anything else. Best regards.