Returns, Exchanges & Refunds
We pride ourselves on only offering the highest quality 4x4 products and accessories, and the service to match. Sometimes though, there can be situations where products need to be returned. Please view individual product pages for product specific return details. We aim to help you get through those times as painlessly as possible.
Damaged Products
If you are concerned that your order may have been damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.
If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and, with as much detail as possible, send it to us at the following email address returns@4x4downunder.com.au.
We will replace any of our products that arrive damaged as quickly as possible.
Incorrect Delivery
If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 76 86 41 and we will arrange to pickup the incorrect item and deliver the correct item asap. This will occur at no cost to you.
Change of Mind
We are an online only retailer and we source our products direct from manufacturers around Australia. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not always able to accept returns solely for a change of mind or incorrect purchase.
We will always do our best to accomodate a return. Return shipping fees will be at your expense. We are happy to provide a quote to return the item, or you can arrange the return yourself. There may also be a re-packaging fee no greater than 25% of purchase cost, which will be determined once the item has been returned. We always strive to keep this as low as possible. As soon as the item has been returned and evaluated we will process your refund minus shipping and repackaging fees (where relevant).
WARRANTY CLAIMS
All our products are backed by their manufacturers warranty. Should you have any questions regarding individual warranties, please contact us or the manufacturer directly.
Payment of Refunds
Where a refund is necessary for any reason the funds will be transferred back to the original account that was used to purchase your order.
