Shipping policy

All our products ship free of charge!

We're incredibly proud to offer free shipping and insurance on almost everything in our store. Unfortunately there are some minor conditions. Australia is a huge continent and depending on your location we may have to make some additional arrangements to get your item(s) to you, and depending on the distance this may incur some shipping fees. Please understand we will always do our utmost best to ensure this doesn't happen but for very remote regions we unfortunately will sometimes have no choice. Should this nasty situation arise we will contact you immediately and discuss options. Should you not want to pay any additional fees we'll refund you in full.

Orders will be dispatched within 1 - 3 business days. Should there be any delays we will let you know immediately.

Delivery Times

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services Australia Post, Toll IPEC and TNT Express. These delivery services should have your item delivered to your door within 2 - 10 working days depending on your location.  

In some cases where the address is based in the more remote areas of Australia this may take longer. Please note delivery time frames are approximate and are subject to variables outside of our control.

Should you have a specific delivery deadline please contact us and we will do our best to make arrangements where possible.

As soon as the item has been shipped we will provide you with a tracking number. You can then use this number to track your package online. It will also give you a clear idea of exactly when to expect your item.

Unattended Delivery Addresses

Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. 

Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the postman/courier will leave a card with collection details. Should nobody be available to accept delivery, the item will be kept with the courier and a redelivery fee may be incurred at your expense.

Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use the a work address, or that of a friend, colleague or family member.

Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.

We are happy to ship overseas too! Please contact us with the item you wish to purchase and your details and we’ll provide a quote.