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Shipping policy

'TIS THE SEASON!

Due to the festive season the 4x4 Down Under product warehouses will be closed from 21 December till 6 January.

Christmas Delivery Dates: We will endeavour to have all orders placed on or before the 18th of January dispatched before Christmas Day. Orders placed after the 18th will be prepared for dispatch from the 6th of January.

Due to this busy period of the year you may experience some minor delays in receiving your items.
We thank you in advance for your patience and understanding during this time. 

From everyone at 4x4 Down Under we'd like to wish you and
your family a wonderful Christmas and a great New Year!
 

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.

We then confirm that your items are in stock and available for immediate shipment. If your items are on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

DELIVERY TIMES

If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order. You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@4x4downunder.com.au. 

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services such as Australia Post, Star Track Express, Toll IPEC and TNT Express.

Deliveries are sent during normal business hours, Monday to Friday and can take between 1 to 12 business days to receive, pending on your location, time of year and courier. Purchases made on weekends and public holidays will be processed on the next business day. We send all items via registered courier with tracking.

In some cases where the address is based in the more remote areas of Australia this may take longer. Please note delivery time frames are approximate and are subject to variables outside of our control.

Should you have a specific delivery deadline please contact us and we will do our best to make arrangements where possible.

Note: 4x4 Down Under cannot be held liable for items not arriving within a certain timeframe.

As soon as the item has been shipped we will provide you with a tracking number. You can then use this number to track your package online. It should also provide a clear estimate of when to expect your item.

FREE SHIPPING

Select products that offer free shipping includes metro delivery areas only. Additional charges may apply should your address fall outside of these areas. We will contact you immediately with available options should this occur.

SHIPPING COSTS

We strive to never make mistakes but unfortunately we're only human and sometimes errors can happen. Occasionally, and depending on your order, the shipping fee you're charged my need to be adjusted. This is very unlikely but should it happen we'll let you know immediately and provide options. The same goes for refunds! If we find you've been overcharged for freight, we'll get that money back to you faster than you can say Hey Skippy!

PRE-ORDERS

Products that are marked Pre-Order are currently not in stock, and will only be shipped once they arrive at our warehouse. Where possible we will always try and provide an accurate timeframe for when these items will arrive and then be dispatched. Unfortunately we are only able to provide estimates as there are many factors outside of our control.

Your patience and understanding with this process is appreciated. And at any time, if you can no longer wait, we will provide a refund to you.

UNATTENDED DELIVERY ADDRESSES

Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. 

Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the postman/courier will leave a card with collection details. Should nobody be available to accept delivery, the item will be kept with the courier and a redelivery fee may be incurred at your expense.

Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use the a work address, or that of a friend, colleague or family member.

Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.

★ Customer Reviews

Let our customers speak for us

247 reviews
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Product Quality:
Product Review: Excellwnt quality, easy to install with supplied template
Service Experience:
Shopping with 4x4 Down Under: Great communication and service by 4x4 down under..Thanks again guys
MN Triton safari snorkel

Arrived within a few days, great Australian made product, easy to fit with supplied template.. recomend highly great product great service from 4x4 downunder.

Thanks Max! Glad to hear the installation went smoothly! :)

Product Quality:
Product Review: I did a bit of research and the optionality and price of the evakool is great. The lid access and size is perfect. For me it fits under the ute tub which not many other brands do, their fridges are rather tall.
Service Experience:
Shopping with 4x4 Down Under: Great shopping experience. Shipping was fast and it was a great deal through 4x4 Down under. There was an initial mistake made on the order but it was really easy to contact 4x4 down under and I got a response that day which is was impressed with. Will use this service again
EvaKool fridge deal

This was a great deal and overall exactly what a customer could want. Got a good price with some optional extras discounted, support was great and shipping was fast. Will be using this service again

Thanks so much Stuart! The TMDZ-50 is a great model! :)

Product Quality:
Product Review: Its great
Service Experience:
Shopping with 4x4 Down Under: Good
Luna box

Awesome tidy looking battery box. Wiring is all good. High quality item.

Hey Zarik. Thanks for the great feedback! National Luna's battery box is definitely a winner.

Product Quality:
Product Review: I fricken love it!
Service Experience:
Shopping with 4x4 Down Under: Excellent.
Evakool

This fridge has changed my fishing. The marinised components and five year warranty give me the confidence to leave bait and food in the fridge in the boat full time. So at the drop of a hat I can head out fishing with plenty of food and plenty of bait.

Thanks for the great feedback Mark!

Product Quality:
Product Review: Very happy with it
Service Experience:
Shopping with 4x4 Down Under: Easy, efficient, no problems at all
So easy to erect the 270

I bought the 270 because it was light and fast, but boy it’s so easy too. I will likely use this one much more than my old 90 degree

Thanks for the great feedback! Eezi-Awn's Batwing is definitely a fantastic awning. Their products really are great quality.