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WE'RE OPEN FOR BUSINESS & READY TO ASSIST YOU!
WE'RE OPEN FOR BUSINESS & READY TO ASSIST YOU!

Shipping policy

'TIS THE SEASON!

Due to the festive season the 4x4 Down Under product warehouses will be closed from 21 December till 6 January.

Christmas Delivery Dates: We will endeavour to have all orders placed on or before the 18th of January dispatched before Christmas Day. Orders placed after the 18th will be prepared for dispatch from the 6th of January.

Due to this busy period of the year you may experience some minor delays in receiving your items.
We thank you in advance for your patience and understanding during this time. 

From everyone at 4x4 Down Under we'd like to wish you and
your family a wonderful Christmas and a great New Year!
 

All our products ship free of charge!

We're incredibly proud to offer free shipping and insurance on almost everything in our store. Unfortunately there are some minor conditions. Australia is a huge continent and depending on your location we may have to make some additional arrangements to get your item(s) to you, and depending on the distance this may incur some shipping fees. Please understand we will always do our utmost best to ensure this doesn't happen but for very remote regions we unfortunately will sometimes have no choice. Should this nasty situation arise we will contact you immediately and discuss options. Should you not want to pay any additional fees we'll refund you in full.

Orders will be dispatched within 1 - 5 business days. We usually get them out within 1-2 business days but in these difficult Covid times things can sometimes take longer than we'd like. Should there be any delays we will let you know immediately.

Delivery Times

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services such as Australia Post, Star Track Express, Toll IPEC and TNT Express. These delivery services should have your item delivered to your door within approximately 2 - 10 working days depending on your location.  

In some cases where the address is based in the more remote areas of Australia this may take longer. Please note delivery time frames are approximate and are subject to variables outside of our control.

Should you have a specific delivery deadline please contact us and we will do our best to make arrangements where possible.

Note: 4x4 Down Under cannot be held liable for items not arriving within a certain timeframe.

As soon as the item has been shipped we will provide you with a tracking number. You can then use this number to track your package online. It should also provide a clear estimate of when to expect your item.

PRE-ORDERS

Products that are marked Pre-Order are currently not in stock, and will only be shipped once they arrive at our warehouse. Where possible we will always try and provide an accurate timeframe for when these items will arrive and then be dispatched. Unfortunately we are only able to provide estimates as there are many factors outside of our control.

Your patience and understanding with this process is appreciated. And at any time, if you can no longer wait, we will provide a refund to you.

UNATTENDED DELIVERY ADDRESSES

Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. 

Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the postman/courier will leave a card with collection details. Should nobody be available to accept delivery, the item will be kept with the courier and a redelivery fee may be incurred at your expense.

Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use the a work address, or that of a friend, colleague or family member.

Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.

★ Customer Reviews

Let our customers speak for us

185 reviews
93%
(172)
6%
(12)
1%
(1)
0%
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0%
(0)
Product Quality:
Product Review: Great
Service Experience:
Shopping with 4x4 Down Under: Arrived on time
Excellent
Product Quality:
Product Review: GREAT
Service Experience:
Shopping with 4x4 Down Under: DALE WAS VERY HELPFUL AND WOULD HIGHLY RECOMMEND
Runva EWX9500-Q 12/24V
Product Quality:
Product Review: Excellent value only thing that’s disappointing is the wifi’s app doesn’t work
Service Experience:
Shopping with 4x4 Down Under: Excellent service , responded to all our inquiries
TravelMate
Product Quality:
Product Review: We have only used the fridge (60lt fridge/ freezer) once so far on a long weekend trip, so it hasn’t really been tested yet. But it has met our expectations so far.
Service Experience:
Shopping with 4x4 Down Under: 4x4 have provided the best costumer service I have received from an internet purchase.
National Luna 60lt Fridge/Freezer
KPur