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Runva is a large international brand with an extensive distributor network set up in over 50 countries. Pioneers in winch manufacturing, the factory was established in 1997. Runva was the first professional winch manufacturer in China which has earned them a wealth of knowledge and experience. The large 36,000m2 factory is equipped with its own advanced Research and Development centre for careful testing and product development.
All winches are manufactured under strict quality control guidelines. With nearly 20 years experience in winch manufacturing Runva is the brand that can offer your customer a reliable winch solution.
A lot of other new brands which are surfacing around Australia claim to be reliable and the toughest on the market. Unfortunately you can't accurately make that statement until your product has been used for many years by thousands of happy customers. Runva can confidently say that their brand is well and truly tested and proven to be reliable.
ROHS, ISO9001:2000, CE, EWN14492-1, IP67, TUV
We're Australians, and we like to support our fellow Australians, which is why all our products are sourced locally from the official Australian distributors. Nothing is imported directly and we don't stock any grey imports. This also means that all manufacturer warranties are fully honored by the brands themselves.
Runva offer a limited lifetime warranty to the original purchaser of the winch. The winch can have only been used as a recreational recovery winch. The limited lifetime warranty covers against manufacturing defects in workmanship and materials on all mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts have a limited five (5) year warranty. Steel cable and Synthetic Winch rope have no applicable warranty after initial use, unless specified otherwise by Runva Winch Distribution PTY Limited (this will be at the discretion of Runva Winch Distribution PTY Limited).
The warranty does not apply to the finish of the winch, normal wear and tear, and/or if the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplications, improper installation or improper service.
The owner will be responsible for removing the winch and returning it to an approved Runva service agent. All freight charges to and from the repair agent must be paid for by the owner. If the fault is found to be covered under warranty we will send the winch back to the owner at our expense. Runva Winch Distribution PTY Limited will not be liable for any installation costs.
At times it may be quicker to simply send out a part that is required to fix an issue, whether under warranty or not. If the problem is deemed to be covered under waranty we will cover the freight to send the required parts out.Runva Winch Distribution PTY Limited will repair or replace any or all winch parts, which after inspection are determined to be defective and deemed under warranty. Runva electric winches are intended for recreational self-recovery usage only.The warranty will be void if the winch is used in commercial or industrial applications.
Runva Winch Distribution PTY Limited will not be liable for any installation or removal fees, whether or not the winch is under warranty. The owner must pay for all freight charges relating to the warranty claim unless we agree to cover it.
There are certain conditions that make the winch not eligible for warranty consideration. They are as follows but not limited to the following. We try and make all warranty claims quick and easy.
Winches returned in pieces will not be considered for warranty.
Any item that has been involved in an accident will not qualify for warranty.
Winches that have been modified or taken apart which resulted in product failure.
Winches that show general abuse will not qualify for warranty.
If the winch was not purchased through our Authorised Australian dealer network.
Vehicles using batteries smaller than the recommended size for a specific model winch.
Winches that have been incorrectly wired up.
Runva believe that winches are designed to be used off-road and therefore could be exposed to water, mud, dust or snow on a regular basis. Their warranty covers your winch against ingress of these elements under normal use. They do exclude the use of high pressure jets on the winch, please do not waterblast your winch.
The first step is to go through the Trouble Shoot Guide as the problem may be non-warranty related and easily resolved.
If you are still having problems you can make a warranty claim by contacting Runva directly (runvawinch.com.au). All warranties are handled by Runva directly. Should you require anything from us to assist please let us know.
I ordered a Warn Portable Winch online and was unlucky that it was at about the time Warn Upgraded the model and put the price up at about the time I ordered. We sorted the issues effectively and efficiently and I am very happy with my purchase.
Very quiet and very efficient five days running on one 100 ah battery
Bought the fridge/freezer when we bought our camper trailer.Very impressed with 12 months of use.The double hinged lids are a great idea.Can't complain!
Fast delivery excelent service and comminication.
Purchase was quick and easy, shipping was very quick. Haven't needed to use it yet.