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WINCH TROUBLE SHOOTING GUIDE

This guide has been designed by Runva to help you with basic winch troubleshooting. Please go through this before sending a warranty claim request as the problem may be very simple to resolve. If you are still having problems please follow the Warranty Procedure that your winch provides.

Winch not working at all

  • Check that all the connections are clean and tight on the winch motor. Carefully remove the cables off the winch motor and re-attach. (Do one cable at a time so you know where each one goes). You may have a bad connection between the cables and motor terminals.

  • Check that all the connections under the control box cover is clean and tight.

  • Check that the connections on the battery is clean and tight.

  • Try both the wireless remote and plug in remote.

  • Check if there is power going to the terminals on the winch motor when you press the winch in or out buttons on your remote.

  • (You can easily check this by using a basic test light.) If there is power going to the winch motor the fault will be inside the winch motor.

  • Check that the main earth cable from the winch motor going back to the battery negative terminal.A bad earth could prevent your winch from working and could also cause damage to the winch motor.

  • Check that your battery is larger than 650CCA (this is the minimum size that can be used with any 4X4 Electric Winch). A poor power supply could prevent your winch from working and could also cause damage to the winch motor.

Winch only working in one direction

  • Check that all the connections are clean and tight on the winch motor. Carefully remove the cables off the winch motor and re-attach. (Do one cable at a time so you know where each one goes). You may have a bad connection between the cables and motor terminals.

  • Check that all the connections under the control box cover are clean and tight.

  • Try both the wireless remote and plug in remote.

  • Switch the yellow and red cables on the winch motor (F1 and F2). If the motor now runs in the opposite direction you could have a faulty solenoid.

The winch motor is trying to turn the drum but something is preventing it from moving

This may be a sign that the winch brake needs adjusting.

Brakes on a winch is a consumable item and therefore not covered under warranty. Doing a brake adjustment is also not covered under warranty and falls under winch maintenance. 

The winch is running slower than normal

  • Check that all the connections are clean and tight on the winch motor. Carefully remove the cables off the winch motor and re-attach. (Do one cable at a time so you know where each one goes). You may have a bad connection between the cables and motor terminals.

  • Check that all the connections under the control box cover is clean and tight.

  • Check that the connections on the battery is clean and tight.

  • Check that your rope is feeding onto the drum in the correct direction.

  • Check that the main earth cable from the winch motor going back to the battery negative terminal.A bad earth could prevent your winch from working and could also cause damage to the winch motor.

  • Check that your battery is larger than 650CCA (this is the minimum size that can be used with any 4X4 Electric Winch).

  • A poor power supply could prevent your winch from working and could also cause damage to the winch motor.

The winch motor is heating up when used

  • Check that all the connections are clean and tight on the winch motor. Carefully remove the cables off the winch motor and re-attach. (Do one cable at a time so you know where each one goes). You may have a bad connection between the cables and motor terminals.

  • Check that all the connections under the control box cover is clean and tight.

  • Check that the connections on the battery is clean and tight.

  • Check that your rope is feeding onto the drum in the correct direction.

  • Check that the main earth cable from the winch motor going back to the battery negative terminal. A bad earth could prevent your winch from working and could also cause damage to the winch motor.

  • Check that your battery is larger than 650CCA (this is the minimum size that can be used with any 4X4 Electric Winch). A poor power supply could prevent your winch from working and could also cause damage to the winch motor.

The winch is letting go while under load

  • This could be a sign that your brake needs to be adjusted or replaced.

  • Check that your rope is feeding onto the drum in the correct direction.

★ Customer Reviews

Let our customers speak for us

116 reviews
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Product Quality:
Service Experience:
Shopping with 4x4 Down Under: Very good. Email updates were adequate and articulate.

Runva Winch remote

EvaKool TravelMate Dual Zone 96 Litre Fridge Freezer | TMDZ-95

Extremely happy with the service, fridge arrived promptly and works like a charm.
Looking forward to taking it to the Kimberleys in July.

Product Quality:
Product Review: Happy with the purchase
Service Experience:
Shopping with 4x4 Down Under: No stress at all
Runva Winch Shackle Thimble

Looks good.

G
EvaKool 240 Volt 2.2L Ice Maker
G.G.
Product Quality:
Product Review: Very happy ... it is a sturdy machine, works well and is not noisy
Service Experience:
Shopping with 4x4 Down Under: Very good
Evacool Ice maker

Dale was very easy to talk to and knew the product well ... so was able to answer our questions ... Free freight was a big bonus and the item arrived quickly and in good condition ... It makes good ice bullets to keep our drinks cold and the cycle is quick .... we are very happy with it’s proformance on land... and are about to keep it on our catamaran first those afternoon cocktails. :)

Product Quality:
Product Review: very happy, highly recommended
Service Experience:
Shopping with 4x4 Down Under: Very Good, Highly recommended
awesome winch, will be fitting this model to all Samurai Plate Boats up to 7M

very strong and fast

Hey Jason! Great to hear the 11XS is working well for Samurai Plate Boats! It's a great, compact winch and ideal for what you're doing over there! Keep in touch. :)