Meredith Metalworks Shipping & Returns
Meredith products that are built to order and hand-made, will result in a 6-8+ business week production timeframe. All orders will be posted within 6-8+ business weeks. Orders are not shipped or delivered on weekends or holidays.
If the Meredith Workshop is experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Please note: some items require multiple packages which will incur extra postal charges.
This shipping times are an estimate only.
- Standard Local: 1-3 business days
- Standard North QLD,NSW, VIC: 3-4 business days
- Standard Adelaide, TAS: 4-5 business days
- Standard Perth: 8-10 business days
- Standard SA, WA, NT & International: 8-10 business day depending
(Please note that these transit times are an estimated average between multiple freight companies)
DAMAGES
Damage/loss of goods during freight is not common but they do sometimes happen. In the case where a package is damaged/lost during freight please follow these steps:
- document exactly how the package was delivered (if applicable)
- retain all packaging (damaged or not)
- contact us for further instructions (if damaged goods are in a used condition then compensation may be voided)
Please note that in the case of damaged or lost shipments Meredith Metalworks will need to process a insurance claim with the courier company at fault. This can sometimes be a lengthy process, in some cases the customer will need to wait until the claim is closed - the customer will be informed of this if applicable. During the claim process the customer may need to be contacted by a third party or the courier company.
Order Returns and Cancellations
To be eligible for a return/refund, your item must be unused/tampered and in the same condition that you received it. Incorrectly packaging of the goods for return shipment may result in damage which can affect the return/refund. If the product is found not to be faulty, the customer may be required to pay the transport or inspection costs (up to the amount of $200). Administrative processing fees may also apply.
- Products are unable to be return or refunded 60 days after delivery. It is the customers responsibility to check and ensure all parts are included and non damaged within this time frame.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refund is granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery and entails a restocking fee.
- Where the reasoning for the refund is out of our control and there is found to be insufficient grounds for a refund.
Refunds (if applicable)
Products are to be returned and inspected before a refund can be processed, we will send you an email to notify you of the outcome of the refund.
If the refund is approved, it will then be processed and a credit will automatically be applied to your credit card or original method of payment. Customers can expect to see the transfer within 14 days, this is subject to bank T&C’s.
Order Cancellation (if applicable)
All cancellation requests must be made via email to info@4x4downunder.com.au. (Refunds will not include any applicable card processing fees).
Cancellation requests for unfulfilled website orders, made within 7 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used. (Refunds will not include any applicable card processing fees)
Cancellation requests for unfulfilled website orders of non-custom products, made within 14 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
Orders for custom End Caps, or those containing customizations, will be assessed a cancellation fee of 5%-10%. Cancellation fee is determined based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order. Refunds will be issued to the original payment method used minus the cancellation fee.
Cancellation requests for unfulfilled website orders of non-custom products, made more than 14 days from the initial order date will be assessed a cancellation fee of 5%-10% based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order. Refunds will be issued to the original payment method used minus the cancellation fee.
If the order has accrued programming or proofing time with the design team in preparation for cutting of custom End Caps it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order. Refunds will be issued to the original payment method used minus the cancellation fee.
Cancellation requests for unfulfilled website orders of any kind, made 14 days or more from the initial order date will be assessed a cancellation fee of 10%- or no more than $150 based on the cumulative time spent by Meredith Metalworks staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order. OR 100% of the balance to be provided as a store credit; valid towards a future order. Store credits are valid for THREE (3) Year from the date of issuance.
