This unit comes with the EvaKool 5 Year No Fuss Warranty

All Evakool products purchased through 4x4 Down Under include the official Evakool Manufacturer warranty.

The Evakool Warranty includes:

• Peace of mind with Australia’s leading 5 year warranty.
• Nation-wide service support.

Returns, Repairs and Replacements

If for any reason you are not completely satisfied with your purchase please email us here, or contact Evakool directly at warranty@evakool.com. The Evakool warranty policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product not authorised by Evakool. All products must be returned in good condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Evakool will not be responsible for parcels lost or damaged in transit if you choose not to insure. For any queries please contact warranty@evakool.com.

In the event of something needing to be fixed under warranty, you will need a copy of your proof of purchase/receipt and as much information about the fault as possible. You can then call your local service agent listed at www.evakool.com/repairers or contact Evakool directly on 07 5492 7777.

Should you require further assistance please contact 4x4 Down Under on 1300 76 86 41 or email us here. 

Why Shop at 4x4 Down Under?

Excellent & Honest Service

No Sales Gimmicks 

• Annoying and dishonest ’Sales Timers’ that simply reset every few hours and are there to coerce you into buying.
• Dishonest “low stock” labels, another coercive sales gimmick.
• False “John just bought a…” alerts. Our customer alerts (bottom left) are 100% true and we're proud of them.
• Being bombarded by trust badges and labels everywhere you look that mean nothing. 
• We don't spam! Your information is safe with us. It will never be shared or sold, or used to fill your inbox with garbage.

High Quality Products & Free Shipping

All our products ship free of charge!

We're incredibly proud to offer free shipping and insurance on almost everything in our store. Unfortunately there are some minor conditions. Australia is a huge continent and depending on your location we may have to make some additional arrangements to get your item(s) to you, and depending on the distance this may incur some shipping fees. Please understand we will always do our utmost best to ensure this doesn't happen but for very remote regions we unfortunately will sometimes have no choice. Should this nasty situation arise we will contact you immediately and discuss options. Should you not want to pay any additional fees we'll refund you in full.

Orders are usually dispatched within 1 - 3 business days. Should there be any delays we will let you know immediately.

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services, including Australia Post (depending on the item and your location). These delivery services should have your item delivered to your door within 3 - 10 working days depending on your location. In some cases where the address is based in the more rural parts of Australia this may take longer. Should the delivery time take longer than we would like we will let you know.

As soon as the item has been shipped we will provide you with a tracking number. You can then use this number to watch your item move across Australia toward your location. It will also give you a clear idea of exactly when to expect your item.

Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the postman/courier will leave a card with collection details.

Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.

Estimated Shipping Times

Please note these are estimates, and actual shipping times may vary depending on your location. All Evakool products are dispatched from the Caloundra Queensland warehouse.

Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use a work address, or that of a friend, colleague or family member.

We are happy to ship overseas too! Please contact us with the item you wish to purchase and your details and we’ll provide a quote.