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Runva Performance Winches limited lifetime Warranty

Runva offer a limited lifetime warranty to the original purchaser of the winch. The winch can have only been used as a recreational recovery winch. The limited lifetime warranty covers against manufacturing defects in workmanship and materials on all mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts have a limited five (5) year warranty. Steel cable and Synthetic Winch rope have no applicable warranty after initial use, unless specified otherwise by Runva Winch Distribution PTY Limited (this will be at the discretion of Runva Winch Distribution PTY Limited).

The warranty does not apply to the finish of the winch, normal wear and tear, and/or if the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplications, improper installation or improper service.

The owner will be responsible for removing the winch and returning it to an approved Runva service agent. All freight charges to and from the repair agent must be paid for by the owner. If the fault is found to be covered under warranty we will send the winch back to the owner at our expense. Runva Winch Distribution PTY Limited will not be liable for any installation costs.

At times it may be quicker to simply send out a part that is required to fix an issue, whether under warranty or not. If the problem is deemed to be covered under waranty we will cover the freight to send the required parts out.Runva Winch Distribution PTY Limited will repair or replace any or all winch parts, which after inspection are determined to be defective and deemed under warranty. Runva electric winches are intended for recreational self-recovery usage only.The warranty will be void if the winch is used in commercial or industrial applications.

Runva Winch Distribution PTY Limited will not be liable for any installation or removal fees, whether or not the winch is under warranty. The owner must pay for all freight charges relating to the warranty claim unless we agree to cover it.

WARRANTY EXCLUSIONS

There are certain conditions that make the winch not eligible for warranty consideration. They are as follows but not limited to the following. We try and make all warranty claims quick and easy.

Winches returned in pieces will not be considered for warranty.

Any item that has been involved in an accident will not qualify for warranty.

Winches that have been modified or taken apart which resulted in product failure.

Winches that show general abuse will not qualify for warranty.

If the winch was not purchased through our Authorised Australian dealer network.

Vehicles using batteries smaller than the recommended size for a specific model winch.

Winches that have been incorrectly wired up.


INGRESS OF WATER, MUD AND DUST

Runva believe that winches are designed to be used off-road and therefore could be exposed to water, mud, dust or snow on a regular basis. Their warranty covers your winch against ingress of these elements under normal use. They do exclude the use of high pressure jets on the winch, please do not water blast your winch.

HOW TO MAKE A WARRANTY CLAIM

The first step is to go through the Trouble Shoot Guide as the problem may be non-warranty related and easily resolved.

If you are still having problems you can make a warranty claim by contacting Runva directly (runvawinch.com.au). All warranties are handled by Runva directly. Should you require anything from us to assist please let us know.

★ Customer Reviews

Let our customers speak for us

264 reviews
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Product Quality:
Product Review: Works as expected so much better than a bag awnng
Service Experience:
Shopping with 4x4 Down Under: Excellent and enjoyable
Fast Delivery & Good Customer Service

Bought an EezyAwn awning and the price included free delivery unlike some other online shops. Asked for recommendations for a bracket and they checked with EezyAwn and as it turned out one of the brackets sent was no good for my Yakima rack. Refunded the cost of that bracket without me asking directly. Great service. I would highly recommend these guys and will definitely be using them again. Dale was easy to deal with and gave great customer service.

Terry, thank you so much for such great feedback. It's really appreciated and we are so glad we were able to assist you. Dale sends his thanks and regards too! :) Don't hesitate to give us a call should you need any further assistance.

Product Quality:
Product Review: Well built and robust
Service Experience:
Shopping with 4x4 Down Under: Quick and easy
Runva 11xp

The delivery was fast and pain free, the install on the winch went very smoothly I’m not a mechanic by any stretch of the imagination and was super easy to install.

Thanks Hamish! Glad to hear the installation went well!

Product Quality:
Product Review: Good
Service Experience:
Shopping with 4x4 Down Under: Good

Runva 11XP Premium 12V Winch with Synthetic Rope | Full IP67 protection

Product Quality:
Product Review: Love it
Service Experience:
Shopping with 4x4 Down Under: 10/10
Runva winch

Bloody good product from a reliable retailer

Thanks Harry!

Product Quality:
Product Review: Great quality
Service Experience:
Shopping with 4x4 Down Under: Very good
Runva 11 xp

More so a review on the customer service and quick shipping, as I haven't yet installed the winch, but looks great.
Very happy with communication also. Will be shopping through you guys again 👍

Thanks for the great feedback Bradley! Good luck with your installation and let us know if you need any assistance. :)