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Runva is a large international brand with an extensive distributor network set up in over 50 countries. Pioneers in winch manufacturing, the factory was established in 1997. Runva was the first professional winch manufacturer in China which has earned them a wealth of knowledge and experience. The large 36,000m2 factory is equipped with its own advanced Research and Development centre for careful testing and product development.
All winches are manufactured under strict quality control guidelines. With nearly 20 years experience in winch manufacturing Runva is the brand that can offer your customer a reliable winch solution.
A lot of other new brands which are surfacing around Australia claim to be reliable and the toughest on the market. Unfortunately you can't accurately make that statement until your product has been used for many years by thousands of happy customers. Runva can confidently say that their brand is well and truly tested and proven to be reliable.
ROHS, ISO9001:2000, CE, EWN14492-1, IP67, TUV
We're Australians, and we like to support our fellow Australians, which is why all our products are sourced locally from the official Australian distributors. Nothing is imported directly and we don't stock any grey imports. This also means that all manufacturer warranties are fully honored by the brands themselves.
Runva offer a limited lifetime warranty to the original purchaser of the winch. The winch can have only been used as a recreational recovery winch. The limited lifetime warranty covers against manufacturing defects in workmanship and materials on all mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts have a limited five (5) year warranty. Steel cable and Synthetic Winch rope have no applicable warranty after initial use, unless specified otherwise by Runva Winch Distribution PTY Limited (this will be at the discretion of Runva Winch Distribution PTY Limited).
The warranty does not apply to the finish of the winch, normal wear and tear, and/or if the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplications, improper installation or improper service.
The owner will be responsible for removing the winch and returning it to an approved Runva service agent. All freight charges to and from the repair agent must be paid for by the owner. If the fault is found to be covered under warranty we will send the winch back to the owner at our expense. Runva Winch Distribution PTY Limited will not be liable for any installation costs.
At times it may be quicker to simply send out a part that is required to fix an issue, whether under warranty or not. If the problem is deemed to be covered under waranty we will cover the freight to send the required parts out.Runva Winch Distribution PTY Limited will repair or replace any or all winch parts, which after inspection are determined to be defective and deemed under warranty. Runva electric winches are intended for recreational self-recovery usage only.The warranty will be void if the winch is used in commercial or industrial applications.
Runva Winch Distribution PTY Limited will not be liable for any installation or removal fees, whether or not the winch is under warranty. The owner must pay for all freight charges relating to the warranty claim unless we agree to cover it.
There are certain conditions that make the winch not eligible for warranty consideration. They are as follows but not limited to the following. We try and make all warranty claims quick and easy.
Winches returned in pieces will not be considered for warranty.
Any item that has been involved in an accident will not qualify for warranty.
Winches that have been modified or taken apart which resulted in product failure.
Winches that show general abuse will not qualify for warranty.
If the winch was not purchased through our Authorised Australian dealer network.
Vehicles using batteries smaller than the recommended size for a specific model winch.
Winches that have been incorrectly wired up.
Runva believe that winches are designed to be used off-road and therefore could be exposed to water, mud, dust or snow on a regular basis. Their warranty covers your winch against ingress of these elements under normal use. They do exclude the use of high pressure jets on the winch, please do not waterblast your winch.
The first step is to go through the Trouble Shoot Guide as the problem may be non-warranty related and easily resolved.
If you are still having problems you can make a warranty claim by contacting Runva directly (runvawinch.com.au). All warranties are handled by Runva directly. Should you require anything from us to assist please let us know.
A shipping calculator can be located in your Shopping Cart. Please add your item to the cart, once in your Cart page, click "Calculate Shipping" link, enter your postcode and you will be informed of the shipping cost (if any).
Please note these are estimates, and actual shipping times may vary depending on your location.
Due to Covid lockdowns and restrictions across various states there may unfortunately be shipping delays. We request your patience and understanding during this time.
|QLD||Brisbane||3-4 business days|
|QLD Regional||5-6 business days|
|NSW/ACT||Sydney||2-3 business days|
|NSW Regional||3-4 business days|
|VIC||Melbourne||2-3 business days|
|VIC Regional||4-6 business days|
|TAS||Tasmania||7-10 business days|
|SA||Adelaide||5-6 business days|
|SA Regional||5-10 business days|
|WA||Perth||5-7 business days|
|WA Regional||7-14 business days|
|NT||Darwin||7-8 business days|
|NT Regional||10-14 business days|
Orders are usually dispatched within 2 - 5 business days. Should there be any delays we will let you know immediately.
In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services, including Star Track Express, TNT, Toll and Australia Post (depending on the item and your location). These delivery services should have your item delivered to your door within 2 - 10 working days depending on your location. In some cases where the address is based in the more remote parts of Australia this may take longer. Should the delivery time take longer than we would like we will let you know.
As soon as the item has been shipped we will provide you with a tracking number which can be used to track your shipment. It will also give you an idea of exactly when to expect your item.
Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the carrier may leave a card with collection details.
Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use a work address, or that of a friend, colleague or family member.
Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.
WHAT can be returned?
WHEN do items need to be returned by?
We need to be notified within 30 days of the customer receiving the item(s). We can then work out the best way to get the items back to our warehouse.
HOW do customers return items?
Email your order number with details of your return to firstname.lastname@example.org. We will then be in touch to discuss your return.
SHIPPING for returns
We cover the freight on any damaged or faulty products, or incorrect items sent out by us. Should the return be due to change of mind the customer is responsible the cost of return freight.
CREDIT for returns/refund
We can either swap out any damaged or incorrect items with a new product or provide a refund. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred.
Unopened packages can be returned for a full refund within 30 days of purchase. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred.
Opened products can be returned within 30 days of delivery. The return will be subject to a restocking fee of up to 35%, based on required cleaning, testing and repackaging required. 4x4 Down Under, its partners and suppliers reserve the right to reject returns of any products that they deem un-sellable upon inspection and testing (in which case the product will be returned to the customer at their expense).
We strive to dispatch orders as quickly as possible. If you cancel before dispatch we will refund you in full. If your order has been dispatched prior to you cancelling our standard return process will need to be followed.
If you wish to cancel an order please email us at email@example.com or phone us and provide your order number. We will let you know as soon as possible whether it was successful.
If we made a mistake with your order and sent you the wrong item please let us know as soon as possible and we’ll arrange to have the item collected and have the correct item sent (or provide a refund if you prefer).
When taking collection of your order from the carrier, please inspect the goods prior to signing the delivery receipt. If the shipment is damaged and you sign the delivery receipt the onus falls on you to file a freight insurance claim.
Should the product carton appear damaged in anyway please inform the driver and make a note on the carrier receipt “Potential Freight Damage”. This will help immensely should an insurance claim need to be filed.
If it’s clear the package is damaged please REJECT the delivery, and contact us immediately.
If your product shows signs of being defective or faulty please contact us as soon as possible. These things can often be resolved over the phone. If the product is deemed faulty we will have it collected and dependent on the circumstances either have a new unit sent out to you, provide a full refund, or proceed with a warranty claim and repair.
I ordered a Warn Portable Winch online and was unlucky that it was at about the time Warn Upgraded the model and put the price up at about the time I ordered. We sorted the issues effectively and efficiently and I am very happy with my purchase.
Very quiet and very efficient five days running on one 100 ah battery
Bought the fridge/freezer when we bought our camper trailer.Very impressed with 12 months of use.The double hinged lids are a great idea.Can't complain!
Fast delivery excelent service and comminication.
Purchase was quick and easy, shipping was very quick. Haven't needed to use it yet.