Estimated Shipping Times
Please note these are estimates, and actual shipping times may vary depending on your location.
|QLD||Brisbane||1-2 business days|
|QLD Regional||3-4 business days|
|NSW/ACT||Sydney||2-3 business days|
|NSW Regional||3-4 business days|
|VIC||Melbourne||3-4 business days|
|VIC Regional||5-6 business days|
|TAS||Tasmania||7-10 business days|
|SA||Adelaide||5-6 business days|
|SA Regional||5-10 business days|
|WA||Perth||5-7 business days|
|WA Regional||7-14 business days|
|NT||Darwin||7-8 business days|
|NT Regional||10-14 business days|
Orders are usually dispatched within 5 business days. Should there be any delays we will let you know immediately.
In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services, including Star Track Express, TNT, Toll and Australia Post (depending on the item and your location). These delivery services should have your item delivered to your door within 2 - 10 working days depending on your location. In some cases where the address is based in the more remote parts of Australia this may take longer. Should the delivery time take longer than we would like we will let you know.
As soon as the item has been shipped we will provide you with a tracking number which can be used to track your shipment. It will also give you an idea of exactly when to expect your item.
Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the carrier may leave a card with collection details.
Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use a work address, or that of a friend, colleague or family member.
Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.
WHAT can be returned?
- Items which are received in a damaged condition.
- Faulty products.
- Incorrect items sent out by us.
- Unopened packages within 30 days of purchase.
WHEN do items need to be returned by?
We need to be notified within 30 days of the customer receiving the item(s). We can then work out the best way to get the items back to our warehouse.
HOW do customers return items?
Email your order number with details of your return to firstname.lastname@example.org. We will then be in touch to discuss your return.
SHIPPING for returns
We cover the freight on any damaged or faulty products, or incorrect items sent out by us. Should the return be due to change of mind the customer is responsible the cost of return freight.
CREDIT for returns/refund
We can either swap out any damaged or incorrect items with a new product or provide a refund. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred.
Unopened packages can be returned for a full refund within 30 days of purchase. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred.
Opened products can be returned within 30 days of delivery. The return will be subject to a restocking fee of up to 35%, based on required cleaning, testing and repackaging required. 4x4 Down Under, its partners and suppliers reserve the right to reject returns of any products that they deem un-sellable upon inspection and testing (in which case the product will be returned to the customer at their expense).
We strive to dispatch orders as quickly as possible. If you cancel before dispatch we will refund you in full. If your order has been dispatched prior to you cancelling our standard return process will need to be followed.
If you wish to cancel an order please email us at email@example.com or phone us and provide your order number. We will let you know as soon as possible whether it was successful.
If we made a mistake with your order and sent you the wrong item please let us know as soon as possible and we’ll arrange to have the item collected and have the correct item sent (or provide a refund if you prefer).
When taking collection of your order from the carrier, please inspect the goods prior to signing the delivery receipt. If the shipment is damaged and you sign the delivery receipt the onus falls on you to file a freight insurance claim.
Should the product carton appear damaged in anyway please inform the driver and make a note on the carrier receipt “Potential Freight Damage”. This will help immensely should an insurance claim need to be filed.
If it’s clear the package is damaged please REJECT the delivery, and contact us immediately.
If your product shows signs of being defective or faulty please contact us as soon as possible. These things can often be resolved over the phone. If the product is deemed faulty we will have it collected and dependent on the circumstances either have a new unit sent out to you, provide a full refund, or proceed with a warranty claim and repair.