Runva Warranty & Returns
Runva Limited Lifetime Warranty
Runva offer a limited lifetime warranty to the original purchaser of the winch. The winch can have only been used as a recreational recovery winch. The limited lifetime warranty covers against manufacturing defects in workmanship and materials on all mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts have a limited five (5) year warranty. Steel cable and Synthetic Winch rope have no applicable warranty after initial use, unless specified otherwise by Runva Winch Distribution PTY Limited (this will be at the discretion of Runva Winch Distribution PTY Limited).
The warranty does not apply to the finish of the winch, normal wear and tear, and/or if the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplications, improper installation or improper service.
The owner will be responsible for removing the winch and returning it to an approved Runva service agent. All freight charges to and from the repair agent must be paid for by the owner. If the fault is found to be covered under warranty we will send the winch back to the owner at our expense. Runva Winch Distribution PTY Limited will not be liable for any installation costs.
At times it may be quicker to simply send out a part that is required to fix an issue, whether under warranty or not. If the problem is deemed to be covered under waranty we will cover the freight to send the required parts out.Runva Winch Distribution PTY Limited will repair or replace any or all winch parts, which after inspection are determined to be defective and deemed under warranty. Runva electric winches are intended for recreational self-recovery usage only.The warranty will be void if the winch is used in commercial or industrial applications.
Runva Winch Distribution PTY Limited will not be liable for any installation or removal fees, whether or not the winch is under warranty. The owner must pay for all freight charges relating to the warranty claim unless we agree to cover it.
There are certain conditions that make the winch not eligible for warranty consideration. They are as follows but not limited to the following. We try and make all warranty claims quick and easy.
Winches returned in pieces will not be considered for warranty.
Any item that has been involved in an accident will not qualify for warranty.
Winches that have been modified or taken apart which resulted in product failure.
Winches that show general abuse will not qualify for warranty.
If the winch was not purchased through our Authorised Australian dealer network.
Vehicles using batteries smaller than the recommended size for a specific model winch.
Winches that have been incorrectly wired up.
Ingress of water, mud and dust
Runva believe that winches are designed to be used off-road and therefore could be exposed to water, mud, dust or snow on a regular basis. Their warranty covers your winch against ingress of these elements under normal use. They do exclude the use of high pressure jets on the winch, please do not waterblast your winch.
How To Make A Warranty Claim
The first step is to go through the Trouble Shoot Guide as the problem may be non-warranty related and easily resolved.
If you are still having problems you can make a warranty claim by contacting Runva directly (runvawinch.com.au). All warranties are handled by Runva directly. Should you require anything from us to assist please let us know.
We do our best to facilitate any returns as much as possible. Each return is handled on a case by case basis. Some general rules and information can be viewed below.
WHAT can be returned?
1. Items which are received in a damaged condition.
2. Incorrect items sent out by us.
3. Unopened packages within 30 days of purchase.
WHEN do items need to be returned by?
We need to be notified within 24 hours after receiving the items. We can then work out the best way to get the items back to our warehouse.
HOW do customers return items?
Email your order number with details of your return to email@example.com. We will then be in touch to discuss your options.
SHIPPING for returns?
We cover the freight on any damaged or incorrect items sent out.
CREDIT for returns / refund?
We can either swap out any damaged or incorrect items with a new product or provide a refund. If it's a change of mind return or similar a re-packaging fee may be incurred.
All items being returned must have all the original accessories and packaging still in place.