All our products ship free of charge!
We're incredibly proud to offer free shipping and insurance on almost everything in our store. Unfortunately there are some minor conditions. Australia is a huge continent and depending on your location we may have to make some additional arrangements to get your item(s) to you, and depending on the distance this may incur some shipping fees. Please understand we will always do our utmost best to ensure this doesn't happen but for very remote regions we unfortunately will sometimes have no choice. Should this nasty situation arise we will contact you immediately and discuss options. Should you not want to pay any additional fees we'll refund you in full.
Orders are usually dispatched within 1 - 3 business days. Should there be any delays we will let you know immediately.
In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services, including Australia Post (depending on the item and your location). These delivery services should have your item delivered to your door within 3 - 10 working days depending on your location. In some cases where the address is based in the more rural parts of Australia this may take longer. Should the delivery time take longer than we would like we will let you know.
As soon as the item has been shipped we will provide you with a tracking number. You can then use this number to watch your item move across Australia toward your location. It will also give you a clear idea of exactly when to expect your item.
Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the postman/courier will leave a card with collection details.
Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.
Estimated Shipping Times
Please note these are estimates, and actual shipping times may vary depending on your location. All Evakool products are dispatched from the Caloundra Queensland warehouse.
| STATE | REGION | SHIPPING TIME |
| QLD | Brisbane | 1-2 business days |
| QLD Regional | 3-4 business days |
| NSW/ACT | Sydney | 2-3 business days |
| NSW Regional | 3-4 business days |
| VIC | Melbourne | 3-4 business days |
| VIC Regional | 5-6 business days |
| TAS | Tasmania | 7-10 business days |
| SA | Adelaide | 5-6 business days |
| SA Regional | 7-10 business days |
| WA | Perth | 5-7 business days |
| WA Regional | 7-14 business days |
| NT | Darwin | 7-8 business days |
| NT Regional | 10-14 business days |
Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use a work address, or that of a friend, colleague or family member.
We are happy to ship overseas too! Please contact us with the item you wish to purchase and your details and we’ll provide a quote.
