Does this Runva winch include everything I need for installation?

Unless you're purchasing a specific part, or accessory, Runva winches come in packs ready for installation. This will typically include everything you require for a standard installation to get up and running (leads, bolts, control box, remotes, cable etc). This also includes setup instructions and manual.

Does the Runva warranty cover me for water damage?

Yes. The Runva warranty explicitly states: "Our warranty covers your winch against ingress of these elements under normal use. We do exclude the use of high pressure jets on the winch, please do not waterblast your winch.” 

How do I know if the winch will fit my vehicle?

What’s the difference between the Runva EWX9500, the EWX9500-Q and the EWX9500-Q EVO winch?

The difference between the three EWX9500 winches lies in their gear ratios. The EWX9500 is the entry level 9500lb winch. This winch has a gear ration of 230:1, while the EWX9500-Q has a lower gear ratio of 110:1, and the EVO (short for Evolution) has a extra low gear ration of 80:1. Simply put the lower the gear ratio the faster the winch. The -Q and EVO models are ideal for winching applications requiring pulling power with a little (or a lot) more speed.

Click below to view:

Runva EWX9500-Q Winch

Runva EWX9500-Q EVO Winch

What does the IP67 rating of a winch mean?

The IP rating of a winch (or any item really) is a technical term that indicates how water resistant the winch is. Without going into great detail an IP67 rating means the item is waterproof up to 1m below the surface and entirely sealed from dust and dirt. An IP66 rating means it’s resistant to heavy showers or spraying and entirely sealed from dust and dirt. Due to the nature of a winch and the fact that it’s very purpose is to get dirty and most likely wet, always look for a high IP rating, generally IP66 and above is good.

What battery do I need to run my winch?

The minimum battery size to run most Runva 4x4 electric winches from is a 650CCA. A poor power supply could prevent your winch from working and could also cause damage to the winch motor.

The EWX9500-Q EVO requires a minimum battery size of 1000CCA. All factory supplied battery leads and cables must be upgraded to a minimum size of 70mm2.

Can I rotate the gearbox on the Runva EWX9500 Winch?

Yes, the gearbox can be rotated on all EWX models, as well as all 11XP models.

How often do I need to service my Runva winch?

We strongly recommend that you service your winch at least once a year especially if the winch is submerged quite often during use. Servicing your winch will help make it last for many years of trouble free use. If you are not able to service it yourself, any auto electrician or 4WD service agent will be able to do this.

If I need to how do I make a warranty claim?

The first step is to go through the Trouble Shoot Guide as the problem may be non-warranty related and easily resolved.

If you are still having problems you can make a warranty claim by emailing a copy of your receipt along with the full fault description to info@runvawinch.com.au. If you need any assistance with your warranty claim please reach out to us at 4x4 Down Under.

Why Choose a Runva Winch? 

Runva is a large international brand with an extensive distributor network set up in over 50 countries. Pioneers in winch manufacturing, the factory was established in 1997. Runva was the first professional winch manufacturer in China which has earned them a wealth of knowledge and experience. The large 36,000m2 factory is equipped with its own advanced Research and Development centre for careful testing and product development.

All winches are manufactured under strict quality control guidelines. With nearly 20 years experience in winch manufacturing Runva is the brand that can offer your customer a reliable winch solution.

A lot of other new brands which are surfacing around Australia claim to be reliable and the toughest on the market. Unfortunately you can't accurately make that statement until your product has been used for many years by thousands of happy customers. Runva can confidently say that their brand is well and truly tested and proven to be reliable.

Runva is known for

• Extremely low product failure rate
• Constant research and development for product improvement
• You know the brand you are buying, not just another cheap rebranded winch
• Reputation for excellent service
• Huge product range
• One of the first companies to offer a 5 Year Electrical and Lifetime Mechanical Warranty
• Water ingress is NOT excluded from the warranty. (Some conditions apply)
• 20 Years of Winch Manufacturing Experience
• Loved by thousands of users worldwide

Some of Runva's product certifications include:

ROHS, ISO9001:2000, CE, EWN14492-1, IP67, TUV

Why Shop at 4x4 Down Under?

Excellent & Honest Service

No Sales Gimmicks 

• Annoying and dishonest ’Sales Timers’ that simply reset every few hours and are there to coerce you into buying.
• Dishonest “low stock” labels, another coercive sales gimmick.
• False “John just bought a…” alerts. Our customer alerts (bottom left) are 100% true and we're proud of them.
• Being bombarded by trust badges and labels everywhere you look that mean nothing. 
• We don't spam! Your information is safe with us. It will never be shared or sold, or used to fill your inbox with garbage.

High Quality Products & Free Shipping

Runva Warranty & Returns

Runva Limited Lifetime Warranty

Runva offer a limited lifetime warranty to the original purchaser of the winch. The winch can have only been used as a recreational recovery winch. The limited lifetime warranty covers against manufacturing defects in workmanship and materials on all mechanical components. Electrical components consisting of motors, solenoids, wiring, remotes, wire connectors and associated parts have a limited five (5) year warranty. Steel cable and Synthetic Winch rope have no applicable warranty after initial use, unless specified otherwise by Runva Winch Distribution PTY Limited (this will be at the discretion of Runva Winch Distribution PTY Limited).

The warranty does not apply to the finish of the winch, normal wear and tear, and/or if the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplications, improper installation or improper service.

The owner will be responsible for removing the winch and returning it to an approved Runva service agent. All freight charges to and from the repair agent must be paid for by the owner. If the fault is found to be covered under warranty we will send the winch back to the owner at our expense. Runva Winch Distribution PTY Limited will not be liable for any installation costs.

At times it may be quicker to simply send out a part that is required to fix an issue, whether under warranty or not. If the problem is deemed to be covered under waranty we will cover the freight to send the required parts out.Runva Winch Distribution PTY Limited will repair or replace any or all winch parts, which after inspection are determined to be defective and deemed under warranty. Runva electric winches are intended for recreational self-recovery usage only.The warranty will be void if the winch is used in commercial or industrial applications.

Runva Winch Distribution PTY Limited will not be liable for any installation or removal fees, whether or not the winch is under warranty. The owner must pay for all freight charges relating to the warranty claim unless we agree to cover it.

Estimated Shipping Times

Please note these are estimates, and actual shipping times may vary depending on your location.

Orders are usually dispatched within 2 - 5 business days. Should there be any delays we will let you know immediately.

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services, including Star Track Express, TNT, Toll and Australia Post (depending on the item and your location). These delivery services should have your item delivered to your door within 2 - 10 working days depending on your location. In some cases where the address is based in the more remote parts of Australia this may take longer. Should the delivery time take longer than we would like we will let you know.

As soon as the item has been shipped we will provide you with a tracking number which can be used to track your shipment. It will also give you an idea of exactly when to expect your item.

Depending on the item we may contact you to arrange delivery. In order to ensure your purchase lands in the correct hands we will require a signature from you on delivery. If you are not home on delivery the carrier may leave a card with collection details.

Please note that unfortunately we're unable to ship to PO Boxes (and/or Parcel Lockers). Please rather use a work address, or that of a friend, colleague or family member.

Please feel free to contact us should you want to make alternate arrangements for delivery. We’re flexible and here to help.

RETURNS

WHAT can be returned?

• Items which are received in a damaged condition.
• Faulty products.
• Incorrect items sent out by us.
• Unopened packages within 30 days of purchase.

WHEN do items need to be returned by?


We need to be notified within 30 days of the customer receiving the item(s). We can then work out the best way to get the items back to our warehouse.

HOW do customers return items?


Email your order number with details of your return to info@4x4downunder.com.au. We will then be in touch to discuss your return.

SHIPPING for returns

We cover the freight on any damaged or faulty products, or incorrect items sent out by us. Should the return be due to change of mind the customer is responsible the cost of return freight.

CREDIT for returns/refund

We can either swap out any damaged or incorrect items with a new product or provide a refund. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred. 

UNOPENED Packages


Unopened packages can be returned for a full refund within 30 days of purchase. If it's a change of mind return or similar a re-packaging fee of up to 25% may be incurred. 

OPENED Packages

Opened products can be returned within 30 days of delivery. The return will be subject to a restocking fee of up to 35%, based on required cleaning, testing and repackaging required. 4x4 Down Under, its partners and suppliers reserve the right to reject returns of any products that they deem un-sellable upon inspection and testing (in which case the product will be returned to the customer at their expense).

CANCELLED Orders

We strive to dispatch orders as quickly as possible. If you cancel before dispatch we will refund you in full. If your order has been dispatched prior to you cancelling our standard return process will need to be followed.

If you wish to cancel an order please email us at info@4x4downunder.com.au or phone us and provide your order number. We will let you know as soon as possible whether it was successful.

INCORRECT Orders

If we made a mistake with your order and sent you the wrong item please let us know as soon as possible and we’ll arrange to have the item collected and have the correct item sent (or provide a refund if you prefer).

DAMAGED Products

When taking collection of your order from the carrier, please inspect the goods prior to signing the delivery receipt. If the shipment is damaged and you sign the delivery receipt the onus falls on you to file a freight insurance claim.

Should the product carton appear damaged in anyway please inform the driver and make a note on the carrier receipt “Potential Freight Damage”. This will help immensely should an insurance claim need to be filed.

If it’s clear the package is damaged please REJECT the delivery, and contact us immediately.

FAULTY Products

If your product shows signs of being defective or faulty please contact us as soon as possible. These things can often be resolved over the phone. If the product is deemed faulty we will have it collected and dependent on the circumstances either have a new unit sent out to you, provide a full refund, or proceed with a warranty claim and repair.